Help and Contact

Ticket Online’s FAQ section is here to help you answer the most frequent queries, simply enter your question or search term below:


Can I change or cancel my order?

In order to be able to send you your required entrance tickets even more quickly and to always provide you with the best seats, automated processes ensure that in most cases tickets are bought for you from the promoter immediately on the submission of your order to our online shop.
Unfortunately, we are not able to then cancel tickets firmly booked for you at the moment of your order. The exchange, rebooking or cancellation of entrance tickets are not accepted by the promoters in whose names we are trading. You will be given clear information on the binding nature of your order during the ordering process.

Please be aware :
Consumers do not have a general right to cancel in the case of contracts for the provision of services relating to leisure activities, where the contract provides for a specific date or period. Any order for tickets is therefore binding on the consumer once the order has been confirmed by us, which means that the consumer has an obligation to accept and pay for the tickets ordered. Please also be aware of our Standard Terms of Business.


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If you have any further questions, please use our search box or send an e-mail to our Customer Service.