Help and Contact
Can I change or cancel my order?
Unfortunately, we are not able to then cancel tickets firmly booked for you at the moment of your order. The exchange, rebooking or cancellation of entrance tickets are not accepted by the promoters in whose names we are trading. You will be given clear information on the binding nature of your order during the ordering process.
Please be aware :
Consumers do not have a general right to cancel in the case of contracts for the provision of services relating to leisure activities, where the contract provides for a specific date or period. Any order for tickets is therefore binding on the consumer once the order has been confirmed by us, which means that the consumer has an obligation to accept and pay for the tickets ordered. Please also be aware of our Standard Terms of Business.
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