Help and Contact
Was my order successful?
1.: My Account
Under "My Account", you have the opportunity to find out about the current processing status of your orders. You can find the login box for "My Account" at the top right of our home page.
After you have logged in using your user name and password, go to "Order history / Your orders".
If you click on this, you can see your orders and their current processing status:
- Orders with the status "Received" have been successfully received by us and will be processed as quickly as possible.
- Orders with the status "Being processed" are being processed and will be shipped to you as quickly as possible.
- Orders with the status "Shipped" have already been shipped to you.
- Orders with the status "Canceled" were unfortunately not successfully received by us and will not be processed.
2.: Order confirmation by e-mail:
Please fetch your e-mails and check whether you have received an order confirmation by e-mail. N.B.: It can take up to one hour for this computer-generated e-mail to arrive.
Was the information specified above of any help to you?
If you have any further questions, please use our search box or send an e-mail to our Customer Service.