Help and Contact

Ticket Online’s FAQ section is here to help you answer the most frequent queries, simply enter your question or search term below:

Question

How can I find out the status of my order?

Reply
To make the processing of our orders as transparent as possible, we offer you the opportunity in the login area to find out about the current processing status of your orders. You can find the login box at the top right of our home page.

After you have logged in using your user name and password, go to ""Order history / Your orders"".
If you click on this, you can see your orders and their current processing status:

  • Orders with the status ""Received"" have been successfully received by us and will be processed as quickly as possible.
  • Orders with the status ""Being processed"" are being processed and will be shipped to you as quickly as possible.
  • Orders with the status ""Shipped"" have already been shipped to you.
  • Orders with the status ""Canceled"" were unfortunately not successfully received by us and will not be processed.

The order items and the delivery and invoice addresses of your order can be seen by clicking on the order number.

Generally, we post you your tickets, together with the delivery note, and this letter will be delivered to your mail box by Deutsche Post. We will inform you by e-mail when your tickets have been shipped.

Please be aware :
Due to differing times required for delivery, your letter can take up to seven working days to arrive in exceptional cases. Please be patient.

If we ship by recorded delivery or Express shipping, we will inform you of this in our shipping confirmation and let you know the relevant delivery number of your consignment.
You can then track the route of your recorded delivery or Express shipping on the Deutsche Post website, the address of which is provided in the e-mail.


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