Help and Contact

Ticket Online’s FAQ section is here to help you answer the most frequent queries, simply enter your question or search term below:

Question

My tickets haven't arrived yet

Reply
To make the processing of our orders as transparent as possible, we offer you the opportunity in the login area to find out about the current processing status of your orders. You can find the login box at the top right of our home page.

After you have logged in using your user name and password, go to "Order history / Your orders".
If you click on this, you can see your orders and their current processing status:

Orders with the status "Received" have been placed by you in our online shop. Being processed and "Paid" are the statuses of orders being processed. We will do everything to ship these to you as quickly as possible.
Orders with the status "Shipped" have been sent by us to you.
The order items and the delivery and invoice addresses of your order can be seen by clicking on the order number.

Generally, we post you your tickets, together with the delivery note, and this letter will be delivered to your mail box by Deutsche Post. We will inform you by e-mail on the day your tickets have been shipped.



Please be aware :
Due to differing times required for delivery, your letter can take up to seven working days to arrive in exceptional cases. Please be patient.

If we ship by recorded delivery or Express shipping, we will inform you of this in our shipping confirmation and let you know the relevant consignment number of your consignment.
You can then track the route of your consignment on the Deutsche Post website, provided in the e-mail.

If your letter has not arrived seven working days after receipt of our e-mail shipping confirmation, please contact our Customer Service team using the contact form so that we can apply to Deutsche Post for an investigation order and discuss with you how to proceed.

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