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Can I change or cancel my order?
In order to be able to send you your required entrance tickets even more quickly and to always provide you with the best seats, automated processes ensure that in most cases tickets are bought for you from the promoter immediately on the submission of your order to our online shop.
Unfortunately, we are not able to then cancel tickets firmly booked for you at the moment of your order. The exchange, rebooking or cancellation of entrance tickets are not accepted by the promoters in whose names we are trading. You will be given clear information on the binding nature of your order during the ordering process.

Please be aware :
Ticket orders are not subject to the Distance Selling Act.

§ 312 b paragraph 3 No. 6 Civil Code states that the Act does not apply to contracts for the provision of services in the field of recreational activities, which also includes concerts.
This means that there shall be no two-week right of cancellation and return. Please also be aware of our Standard Terms of Business.
If you have any further questions, please use our search box or or use our contact form.
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