Help and Contact
How can I obtain reduced tickets for school children, students, and seniors, for example?
The relevant page of the online shop will show whether entrance tickets are available at a reduced price for your desired event.
Please be aware that proof for the reduction (e.g. school child ID, student ID, senior ID) must be presented on site before admission. Please make sure that you meet the necessary conditions for your booked reduction (such as the age required for child reductions, etc.)
If you have already booked entrance tickets in our online shop at a standard price, it is unfortunately impossible to exchange these booked tickets for reduced ones. At the moment you click on "Pay" at the end of the ordering process, the tickets selected by you are bindingly purchased for you by us from the promoter at the full price, and paid for directly.
If you need special entrance tickets for wheelchair users, please check first whether these are available for your required event by using our easy seating chart booking system.
If no wheelchair user tickets are listed here, please contact our telephone order processing service on +49 (0)1805 / 44 44 (0.14 €/min. incl. VAT, cell phone prices max. 0.42 €/min. incl. VAT). You can reach our hotline Mondays to Saturdays from 8:00 am to 08:00 pm and on Sundays from 10:00 am to 08:00 pm.