Help and Contact

Topic search

Find answers to your questions in our help area.

How can I purchase a gift voucher?
You can buy gift vouchers in our online shop. They are available in values of EUR 30, 40, 50, 60, 70, 75, 80, 90, 100, 120, 140, 150, 180, 200, 250, 300 and 350. How to find the ideal gift for any occasion:

On our home page on the right side of the screen you will find the "Coupons" (Gutscheine) section. Click on the button marked "Find out more" (Mehr erfahren).
Now select whether you want to buy a letter voucher or an online voucher.

  • You can receive an online voucher in PDF form.
  • You will receive a letter voucher by mail.

Then search for the required gift voucher amount and the required number of vouchers.

More information about vouchers
    Online vouchers:
  • After completing the order process, when viewing the receipt, the Acrobat Reader will open automatically (or through the button "Print tickets"), and you can print out your tickets/vouchers. If you do not have the Acrobat Reader program installed on your PC, you can download it here through a link, free of charge.

    Letter voucher:
  • Do you want us to send your letter vouchers gift wrapped?
    To do this, select "Gift wrapping" in the top area of our "shopping cart" and select the required gift wrap.
  • Who do we send the letter voucher to?
    When entering the customer data, you can enter the name and address of the gift recipient as an alternative delivery address. The recipient will receive their voucher within a few days.

Please be aware of the following when redeeming a voucher:

1.: Vouchers must be redeemed within 18 months of purchase.
2.: It is not possible to receive cash payments or make retrospective use of a voucher.
If you have any further questions, please use our search box or or use our contact form.
Back