Help and Contact
What is a Mobile Ticket?
A Mobile Ticket grants access to an event, just like a traditional paper ticket. Since you receive the Mobile Ticket directly after your order you can book tickets even shortly before the beginning of an event.
Where and when can I buy a Mobile Ticket?
After you have chosen your event and selected the number of tickets you want to buy, click the "Add to shopping cart" button. On the following page select "Mobile Ticket" as your delivery method.
How can I use a Mobile Ticket?
You need a smartphone with an Android, iOS or Windows operating system and a working internet connection.
How is the Mobile Ticket delivered?
The Mobile Tickets are provided as a download directly after the completion of the order in the online shop and in the order confirmation. Additionally, you can retrieve them in the “Meine Bestellungen“ section of the website at any time. You just need a smartphone with a working internet connection.
Do I need an internet connection to use the Mobile Ticket?
You need a working internet connection to download Mobile Tickets. If you have already saved your Mobile Tickets to your wallet, you don’t need an internet connection to recall them.
What do I need to consider at the entrance of the event?
Please show your Mobile Ticket to the admittance staff at the venue. Please make sure that the code on the ticket is accessible und scannable. We recommend a high screen brightness.
Can a Mobile Ticket be valid for several persons?
No, you will receive separate Mobile Tickets for each person. If you have purchased several Mobile Tickets please make sure to forward them to your accompanying persons.